All faulty goods must be reported to the manufacturer and inspected for repair by an approved engineer. In the event that this is not practical, KA Distribution may accept photographic or video evidence as proof of faulty goods at our discretion. Faulty goods will only be replaced if reported within 28 days of delivery, or outside this period where instructed by a service engineer approved by the manufacturer.
Damages must be reported to the sales office within 7 days of delivery. KA Distribution will collect the damaged goods from your registered trade delivery address only, and supply a replacement at the earliest opportunity. We regret that we are unable to accept claims for damaged goods reported outside this period, and we cannot be held liable for any costs incurred as a result of delays due to the delivery of damaged goods or their replacement. Damaged goods may only be fitted with the express permission of KA Distribution.
CANCELLING OR RETURNING YOUR ORDER AFTER THE GOODS HAVE BEEN DESPATCHED:
Stock may only be returned if the goods are unused, unfitted and in their original packaging. All stock returned must be suitable for re-sale as new, and must be returned within 7 days of receipt. KA Distribution reserve the right to apply a restocking fee of up to 20% of the value of the goods to cover administrative and logistical costs, and in instances where goods returned are not in a suitable condition for re-sale as new.
To submit a returns request, please download a copy of the form here: KA Returns Form
Please complete this form electronically and return by e-mail to firstname.lastname@example.org , along with accompanying photographs of the product(s) you wish to return.
PLEASE NOTE: SUBMISSION OF THIS FORM IS NOT A GUARANTEE OF ACCEPTANCE OF RETURN OR ISSUE OF CREDIT.